Lesson 4 of 6
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Agile Service Design

Digital Canada May 24, 2020

Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers. Service design may function as a way to inform changes to an existing service or create a new service entirely.

Agile Service Design is the combination with Agile software development practices to implement the service through incremental, iterative work, and empirical feedback